If your order is to be delivered in the County of Conwy, please select Conwy as your "Country" during checkout to qualify for free delivery.
Read the latest news at Snowdonia Nursery, full of articles and tips by Rich.
This web site is owned and operated by Snowdonia Nurseries where customer satisfaction is our first priority. If you have any suggestions on how we can improve your shopping experience please do not hesitate to contact us:
Our Contact details:
Llanrwst Road, Glan Conwy, Colwyn Bay, Conwy, LL28 5SR United Kingdom
Email: info [at] snowdonianurseries [dot] co [dot] uk
401 3397 88
Company number: <Put company number here>
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items you wish to buy into the 'shopping bag'. After you have finished your selection, click on 'Checkout' and you will be asked for a few details to complete your order.
We accept card payments through our secure PSP, Sage Pay.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
You will receive a confirmation email once your order has been processed. However, a contract will not exist between us until we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing and we have inadvertently under-priced goods or we are no longer able to supply a particular product. In the case of a change of price we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally dispatch your order to you within 3 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges Unless indicated, there will be a 20% VAT charge on all items.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee All of our products come with a 14 day refund guarantee if the product arrives damaged or if it is not the one specified within your order. Wherever possible please leave item untouched within packaging.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01492580703 (International +44 01492580703) or fax us on 01492573559 or write to us at Llanrwst Road, Glan Conwy, Colwyn Bay, Conwy, LL28 5SR United Kingdom|
Snowdonia Nurseries do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. If you are returning a product after these 7 days due to a change of mind that is no fault of our own, you will be responsible for all delivery costs incurred. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
T 01492 580703
F 01492 573559
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